Keep customers informed with messages and reminders
Send personal confirmations, reminders and newsletters without rewriting each message. Keep customers informed and help reduce missed appointments.
Set your template once with variables. Aniday fills in the customer and pet name for you.
Choose how many days before the stay or after the invoice date a reminder goes out.
Reach logged-in customers right away with a notice in their portal.
Keep customers informed with less time in your inbox
You set up your messages once and they go out to the right customer at the right moment on their own. Booking confirmations, payment reminders and vaccination reminders run along with your planning and invoicing, while every email feels personal thanks to the customer and pet details. You stay in control and see exactly who receives and opens your messages.
Write a template once and reuse it
Write your emails once and let Aniday fill them with variables for the customer's first name, the pet names, dates and booking details. That way every automatic message feels handwritten, without you retyping the same email every time.
- Variables for first name, pet, date and booking
- One template, personal for every customer
- No more retyping the same email
Customers know exactly where they stand after booking
When you confirm a booking, Aniday sends the customer an email with the dates, pet details and arrangements. Customers have the information they need, and you avoid repeating it by hand.
- An automatic confirmation with every booking
- Dates, pet details and arrangements included automatically
- Fewer questions and calls afterwards
Follow up on outstanding invoices with less manual work
Set up friendly reminders for outstanding invoices. Choose when they go out, such as a number of days after the invoice date or after collection, to reduce manual follow-up.
- A reminder a number of days after the invoice date
- Or a number of days after the pet is picked up
- Only for outstanding invoices
Flag expiring vaccination records before arrival
Set reminders for vaccination records that are about to expire. Customers receive a message before the expiry date, giving them time to arrange a renewal and update their records.
- An automatic message for a vaccination about to expire
- Give customers time to update vaccination records
- Less discussion and hassle at arrival
Send targeted newsletters to the right customers
Send a newsletter to all your customers or only to customers with a certain label, for example only dog owners or your regular daycare customers. That way you share seasonal tips, changed opening hours or an offer with exactly the group they are relevant to.
- A newsletter to all customers or a specific label
- Tailor messages to the right audience
- Newsletters in your own brand style
Track delivery and engagement for your emails
View delivery, open and click information for sent emails. Check whether an important reminder was delivered and see which messages customers engage with.
- See whether an email was delivered, opened and clicked
- Check whether your reminder was delivered
- Discover which messages work best
Reach customers with a notice in the portal too
Show notices at the top of the customer portal, such as holiday opening hours or payment information. Customers can see them when they log in, alongside the emails you send.
- Show a notice to logged-in customers
- Important messages right in view
- Always on top of your emails
Frequently asked questions
Customers receive the right booking information at the right time. That reduces questions, missed appointments and messages sent by hand.
Messages can be linked to moments in the booking, including confirmation, arrival, payment or a reminder.
It is suitable for teams that send many similar emails or messages and want to keep communication consistent.
Make more time for the animals
See how Aniday helps you organise bookings, reduce admin and keep your team informed.
What kind of pet care business do you run?
See how Aniday fits your business, from pet boarding to dog training and grooming.
