A customer portal that reduces calls and messages
With your own customer portal, customers handle their bookings, details, pets and payments themselves. You get an automatic notification and stay in control of who books and what you approve.
Let customers manage bookings and receive notifications when they make changes, using the settings you choose.
Decide who gets an account and when someone can book.
Your logo and colours run through the portal, so it matches your business.
A customer portal that takes work off your hands
Customers handle what they can handle themselves, from booking to updating details and paying. You keep control over availability, approval and registration, and save your team a lot of calls, emails and messages.
Let customers manage bookings and keep your team informed
Switch on the right settings and customers add a booking, change or cancel it and update their details themselves. You get a notification automatically, so no more calls, emails or messages about every change.
- Book, change or cancel themselves
- An automatic notification for every change
- Fewer calls, emails and messages
No more back-and-forth about whether there is room
Customers choose dates and check availability while booking. They can add the options you offer, such as grooming, washing or special food, so their requests stay with the booking.
- Instant view of available dates
- Extras like washing, grooming or diet food
- Customer requests recorded with the booking
Let customers keep their own details up to date
In the portal customers update their address, contact details, emergency contact and vet details. They add their pets with a photo and all the fields you want, and add vaccinations with an expiry date. Aniday automatically checks whether those are still valid during the stay.
- Customers update contact and vet details themselves
- Add pets with a photo and your own fields
- Vaccinations with an expiry date, validity tracked automatically
Decide for yourself how customers register
Choose how customers register. Allow anyone to create an account, add customers yourself before they log in, or let them register without booking access. You control who can use the portal and when they can book.
- Open registration or by invitation first
- Add them yourself first, then let them log in
- Register without being able to book yet
Review bookings first or confirm them straight away
New bookings arrive as drafts by default. Both you and the customer are notified that the request is awaiting review. Check the details before approving it, or change your settings to confirm bookings automatically.
- A draft by default, you review it
- Or have bookings confirmed straight away
- Customer and business are notified automatically
Customers pay right away when they book
Customers finish their booking with a deposit or pay the full amount right away, whichever you set up. Payment runs securely through Mollie with iDEAL, Bancontact, Wero, credit card and direct debit via SEPA.
- A deposit or the full amount
- iDEAL, Bancontact, Wero and credit card
- Direct debit via SEPA
Frequently asked questions
Customers handle common tasks themselves. They can view bookings, add details and keep their animal information up to date.
The portal uses the same information as planning and customer records, so a change does not need to be processed in several places.
The portal helps any pet care business reduce recurring questions and information arriving through email or messages.
Make more time for the animals
See how Aniday helps you organise bookings, reduce admin and keep your team informed.
What kind of pet care business do you run?
See how Aniday fits your business, from pet boarding to dog training and grooming.
